Refund & Exchange Policy
Customer Satisfaction
At Nazkid, your satisfaction is our first priority. We stand behind the quality of our products and will make things right if you are not satisfied with your purchase. We believe that we can work together with our customers to make every purchase a positive experience. Our shipments are carefully inspected before leaving our warehouse. But in the event you received faulty item, simply follow the instructions below.
In order to protect between us and you as a customer, we have included a box when checkout for you to accept our terms and conditions of any use at this website. Customer is agreed with all t&c after payment is made.
For more information please read more below.
Important:
- All Sales are Final.
- No cash refund except for no-stock item(s)
- Refund process will take within 15 business days
- No cash refund on any defective items. We will do exchange only or store credits.
- No refund on issue for example on situations : change of mind or just don’t like the item. But, we are willing to help on you on exchange.
- No refund on parcel bounce back to us. We do only store credit
- No cash refund on not suitable, not match, change mind situation
- No refund because of the you pay before SALE Period
- All SALE and promotional-priced items are non-returnable, non-refundable and non-exchangeable.
- Please keep in mind that sale item may be have a slightly defect less than 5% but un-noticable when wearing ( for example unperfect stitching )
- Since our item are all custom prints there are maybe 1%-5% imperfect on printing side not noticeable
- Customers can return damaged/wrong/faulty items (apart from sale items) within 5 days of receipt date for a exhange of that item. Any lateness will not be entertained and item(s) will be returned back to the customers.
- Orders cannot be cancelled once it is being processed. No refunds and cancellation will be entertained.
- In all cases, the items returned must be in their original condition, UNWORN, UNALTERED, UNWASHED, UN-IRONED with all the tags and the original packaging. The goods will be inspected once received.
- The goods are customer’s responsibility until they have reached our warehouse. Please ensure to package your returned items properly in order to avoid damages. This include the boxes, packaging and tags. Nazkid is not responsible for any items that are returned with damage.
- Shipping charges are to be borne by the sender
- Nazkid will not be responsible on missing parcel / lateness / return back due to third party delivery partner. However we will help you on the process to track and enquire on your parcel.
- Nazkid recommends you use a postal service that insures you for the value of the goods you are returning and obtain a proof of posting.
- For any enquiry please contact 0137431798 or email nazimpiankid@gmail.com
